Innovators HandbookALL FIELD GUIDES ↗
FIELD GUIDE / 02OPEN FIELDWORKHUMAN JUDGMENT

Leadership teams at an inflection point, restructuring or strategic reset.

Capable leaders can be aligned on the goal and divided on reality

Misalignment is often a framing problem before it is a people problem.

THE SIGNAL

The team agrees on the stated objective but operates from different definitions of the problem, evidence and acceptable risk.

WHAT TO LOOK FOR
  1. Meetings produce agreement that disappears during execution.
  2. Each function is solving a defensible—but different—version of the problem.
  3. More information strengthens existing positions instead of clarifying the decision.
THE OPERATING MOVE

Make the competing frames visible. Separate facts, interpretations, constraints and preferences. Then decide which reality the organization will operate against.

PRACTICAL QUESTIONS

How do you align leaders who disagree about the problem?

Write each leader's definition of the problem before debating solutions. Separate shared facts from interpretations, identify the governing constraint and agree on the decision and evidence required. Record unresolved differences explicitly.

How can you tell whether agreement will survive execution?

Ask each function to state what it will do differently, who owns the decision and what tradeoff it accepts. Different answers reveal gaps that a general agreement on the goal may conceal.

By Justin Klahn, author of Innovators Handbook. These field guides present iH's approach to problem framing; they are not claims of measured client outcomes. Updated September 29, 2026.